Support
Answers to common questions. Can't find what you need? Email us.
Getting started
How do I sign up or sign in?
Open the app and choose to continue with your phone number, your email address, or your Google account. For phone and email, we'll send you a 6-digit code to confirm it's you.
I didn't receive my verification code.
Enter your phone number with its country code (for example +1 415 555 2671). Email codes can take a minute to arrive, so check your spam folder too. Codes expire after 5 minutes; if yours has expired, just request a new one.
Why can't I see some of my contacts?
Rayna shows the people in your phone's address book who already use Rayna. Make sure you've allowed contacts access, and that their number is saved with the correct country code. We only use your contacts to find friends on Rayna. Learn more.
Chats, calls & status
How do I start a group?
From your chats, create a new group, give it a name, and pick the contacts you want to add.
I'm not being notified about calls or messages.
Check that notifications are allowed for Rayna in your phone's settings, and that you haven't muted the chat. You can mute or unmute a contact from their profile inside the chat.
Who can see my status updates?
Your contacts on Rayna can see the photos and videos you post as status updates. Each update is automatically deleted after 24 hours.
Privacy
How do I hide my online status or read receipts?
Go to Settings → Privacy and turn off Show online status or Read receipts.
Are my calls recorded?
No. Voice and video calls are relayed live between participants and are never recorded or stored.
How do I delete my account?
Follow the steps on our account deletion page.
Contact us
Email [email protected]. Please include the phone number or email address you use with Rayna, and your phone model, if your question is about a problem in the app.