Delete your account

You can ask us to delete your Rayna: Secure Messaging account and the data associated with it at any time. This page explains how to make a request and what happens to your data.

How to request deletion

1. Send an email to [email protected] with the subject “Rayna account deletion request”.
2. Send it from the email address linked to your Rayna account, or include the phone number you signed up with, so we can confirm the account is yours.
3. We'll process your request promptly and reply to confirm once your account has been deleted.

What gets deleted

• Your profile: display name, profile photo, “About” text, phone number and/or email address.
• Your messages and the media you've sent (photos, videos, GIFs and voice messages).
• Your status updates (Stories) and the record of who viewed them.
• The push-notification tokens registered for your devices.

Once deleted, this data is removed from our active systems and can't be recovered.

Good to know

• Even without deleting your account, status updates are removed automatically 24 hours after you post them, and read messages are purged from our servers 90 days after they're read.
• Uninstalling the app does not delete your account. Please send a request as described above.
• Voice and video calls are never recorded, so there is no call audio or video to delete.

For more detail on what we collect and why, see our Privacy Policy.